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It's a good place, with staff that care.' 'It makes us so proud'

A relative said: ' All the staff deserve a lot a credit at Roseville, it couldn't be better. The inspectors said staff valued and respected people as individuals. One relative said: 'I can go home knowing she isn't going to come to any harm.' Inspectors were also told: 'I am very pleased with the level of care she has.' One said: 'I feel very safe, I have first class carers.' A resident described it as 'home from home'. They spoke to eight people, 10 relatives and 10 members of staff and found residents felt safe and well cared for. Inspectors said the home had effective communication, infection prevention and control, plans to support people in emergencies and good systems to investigate complaints, improve standards and act on feedback. People, relatives and staff spoke positively about the leadership of the service.' 'I feel very safe' 'A range of activities was made available to people, which they enjoyed. People received personalised care based on their decisions and needs. 'The service was adapted for people's comfort and convenience. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. 'People's needs and choices were assessed and monitored. Accidents and incidents were monitored to see if action could be taken to improve people's safety. 'Lessons were learnt when things went wrong. 'Staff were committed to helping people lead the lives they wanted, including helping maintain relationships of importance to them. These included staff having meaningful conversations that people enjoyed and reassuring them when they became anxious. We saw lots of examples of kind and caring support during our inspection. People were supported to make their voices heard. The CQC says in its report: 'People received kind and caring support from staff who knew them well.

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They said staff were knowledgeable and well trained, with close, friendly and professional relationships with residents. The team of four, including a medicines inspector, specialist advisor nurse and an expert experienced with the same type of care, concluded the service was safe, effective, caring, responsive and well-led. It was rated good in all areas after an unannounced inspection by a team which said people were protected from harm and abuse, treated with dignity and respect and helped to keep their independence. The residential home on Blair Avenue, Ingleby Barwick cares for 103 people with residential, dementia, physical health and nursing needs. Now the CQC has found a strengthened centre with better leadership and a manager described as 'on the ball'. In its last inspection in 2019 the commission said the home 'required improvement'. READ MORE: Trust answers concerns over home visits for new mums and 'babies taken in taxis' to centre I know everybody, I never hear any bad words, it's like family. Inspectors from the health and social care regulator reported that they were told: ' It's caring. Inspectors heard the care home's residents praise its staff as 'absolutely brilliant' and a relative speak of the 'lovely atmosphere'. The Roseville Care Centre has been rated 'good' in its latest inspection by the Care Quality Commission (CQC). A care centre described as 'home from home' and 'like family' is celebrating after watchdogs bumped up its rating.